Help Center

FREQUENTLY ASKED QUESTIONS

MY ACCOUNT

HOW CAN I TRACK MY ORDER?

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

HOW DO I MAKE CHANGES TO AN ORDER I'VE ALREADY PLACED?

HOW CAN I CANCEL MY ORDER?

MY CART

HOW DO I VIEW WHAT'S IN MY SHOPPING CART?

HOW DO I ADD ITEMS TO MY SHOPPING CART?

HOW DO I REMOVE ITEMS FROM MY SHOPPING CART?

HOW DO I CHANGE THE QUANTITY OF PARTICULAR ITEM IN MY SHOPPING CART?

SHIPPING

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

WHY HASN'T MY ORDER ARRIVED WITHIN THE SPECIFIED DELIVERY TIME-FRAME?

WHY ISN'T MY TRACKING NUMBER UPDATING?

HOW IS MY ORDER SHIPPED?

WHICH COUNTRIES DO YOU SHIP TO?

HOW CAN I CHANGE MY SHIPPING ADDRESS?

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

DO YOU OFFER SHIPPING INSURANCE?

DISCOUNT CODE

MY DISCOUNT CODE DID NOT APPLY

RETURN

WHAT IS YOUR RETURN & EXCHANGE POLICY?

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

WHAT DO I DO IF I RECEIVED A DEFECTIVE ORDER?

PAYMENT

WHAT TYPE OF PAYMENTS ARE ACCEPTED?

HOW DO I MAKE PAYMENTS USING PAYPAL?

HOW DO PAYMENTS SHOW UP ON MY CREDIT CARD STATEMENT?

CURRENCY

SECURITY & PRIVACY

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

GENERAL

DO YOU SELL GIFT CARDS?

IS THERE A MINIMUM ORDER VALUE?

WHERE ARE YOU LOCATED?

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN'T ANSWERED HERE?