Help Center

For missing or wrongly shipped items, please contact us at contact@kanzaro.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us. 

You will receive an email confirmation containing the Order Number and details of your purchase.

Amending your order is allowed on or before 11:00pm (PDT,-7 GMT) on the same day from the order being placed. You may contact us via contact@sanrico.com to request for change. 

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the "Add to Cart" button, you will be brought to your "Shopping cart" page.
   
2. Enter the quantity of the item that you would like to order using the "Quantity:" filed next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by cliking the "Remove" link to the bottom of the quantity listing. 

First, click on the "Cart" icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the "Remove" link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

First, click on the "Cart" icon in ghe upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the "Quantity" field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amoint 'if applicable) will be automatically updated and reflect the correct amount for both then quantity and the cost located on the right side of your screen. 

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the "PayPal" button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" green button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a "Discount" field on the upper right most part of the page
4. You need to input the discount code and then click apply/ You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

All orders are shipped from our warehouse within 2 business days of the order being placed. Shipment will arrive in between 6-10 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

A tracking number will be provided to you in your Shipping Confirmation email. 

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. you may contact us via contact@sanrico.com to request for such changes.

Yes, it is possible.

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday. 

Please refer to our Return Policy relating to returns. 

Yes, We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. 

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.