Help Center

When you place an order, you will receive an order confirmation email. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder. Once your order has shipped, you can track it using on our website.  Please allow 1-2 business days to package and process your order.  

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment. 

Amending your order is allowed within 24 hours of placing your order. You may contact us via support@sanrico.com. 

All cancellations must be requested within 24 hours of placing your order. If you would like to cancel your order, please email our Customer care team at support@sanrico.com.  

To view the contents of your cart, click on the cart icon located at the top of the website page. Once you click on this icon, you can easily change the quantities you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the "Remove" link to the bottom of the quantity listing.  

1. Navigate to the page of the item you are interested in and then choose your preferences for the item. When you click the "Add to cart" button, you will be brought to your "shopping cart" page.  

2. Enter the quantity of the item that you would like to order using the "Quantity:" filed next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.  

First, click on the "cart" icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the "remove" link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected. 

First, click on the "cart" icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the "quantity" field for this item and type in the quantity desired. Once you do this, the quantity  and associated dollar amount 'if applicable' will be automatically updated and reflect the correct amount for both quantity and cost located on the right side of your screen.   

All orders are shipped from our warehouse within 2 business days of the order being placed. Shipment will arrive in between 6-10 business days after the shipment date, depending on the availability of the carrier provider and location. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of SANRICO. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card. Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of SANRICO or the carrier. 

The delivery times given are provided as an estimate and should not be taken as a guarantee. While the majority of orders will usually arrive earlier than expected or on time, in certain cases there are issues and then can cause delays. This is out of our control and late items usually arrive within 3 business days after the estimated delivery date.  

Depending on the shipping carrier, it can take between 24-72 hours for tracking information to update in certain cases when their data servers are under heavy load. If you have any concerns about this feel free to contact us: support@sanrico.com.

Orders are shipped during regular business days. If you place your order during the weekend or a public holiday, your order will be sent out during the following monday, so you can allow additional days to receive your tracking details.  

We ship your orders worldwide.  We offer FREE Shipping to the following countries: USA (mainland), Australia, New Zealand, Canada and United Kingdom.  

Please note that for deliveries outside of those countries, customs duties and other local taxes may apply.  

Changing of address in only allowed within 24 hours of placing your order. You may contact us via support@sanrico.com to request for such changes. 

Yes, it is possible if the delivery address is in the listed countries. 

All orders ship with insurance. 

If you experience any issues with your discount code or VIP code, please contact us at  support@sanrico.com.   

Please refer to our return policy page relating to returns. 

If you have received a notification that your package has been delivered, but you can’t find it, please check your surroundings and with your household members, neighbors, or your building manager. Packages may be behind bushes, delivered to the back door, etc.  If you still haven’t located your package, please allow at least 48 hours before contacting us at support@sanrico.com  -- in some cases, packages are marked as delivered prior to their arrival.   

While we work hard to make sure your order arrives safely to you, we recognize that sometimes things happen. We understand how frustrating it may be, which is why we offer shipping protection on all of our products. Depending on the issue, we may offer a refund, replacement, or a free return. 

If you experience any issues with your package, please contact us at  support@sanrico.com , and we will make the situation right. Please make sure to reach out to us within 7 days of the delivery date.   

We accept the following credit cards: Visa, Mastercard, American Express and Discover, as well as PayPal and Apple Pay. 

Paypal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the "Paypal" button. You will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing.  

Your online bill payment will appear on your credit card statement under the name of SANRICO.  

All orders are placed in US dollars. Please note that if your bank account is in another currency, your bank may apply some extra fees.   

Yes!  To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.  

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. 

We offer the option to purchase a gift card in our store. Contact us via email at support@sanrico.com to learn about the different available options. 

There is no minimum order requirement.   

Sanrico is a family business based in New Jersey, that’s also where all our products are designed.

Sorry you couldn't find your answer! Please contact us via email at support@sanrico.com.