Help Center

When you place an order, you will receive an order confirmation email. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder. Once your order has shipped, you can track it using on our website.  Please allow 1-2 business days to package and process your order.  

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment. 

Amending your order is allowed within 24 hours of placing your order. You may contact us via support@sanrico.com. 

All cancellations must be requested within 24 hours of placing your order. If you would like to cancel your order, please email our Customer care team at support@sanrico.com.  

To view the contents of your cart, click on the cart icon located at the top of the website page. Once you click on this icon, you can easily change the quantities you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the "Remove" link to the bottom of the quantity listing.